Privacy Policy

Austin Auto Transport ("we", "us", "our") operates austin-autotransport.com. This policy explains what information we collect when you use our website or request our services, how we use it, and the choices you have.

Information We Collect

When you request a quote or contact us we collect the information you provide: name, phone number, email address, pickup and delivery locations, shipping date, and vehicle details. We also collect standard technical data (IP address, browser type, pages visited, referring page) through cookies and similar technologies to operate, secure, and improve the site.

How We Use Your Information

• To prepare and deliver the quotes and services you request
• To communicate with you about your quote and shipment by phone, SMS, or email
• To improve our website and customer experience
• To comply with legal and regulatory obligations

SMS & Phone Communications

If you submit a quote request and consent to be contacted, we (and the licensed motor carriers coordinating your shipment) may contact you by phone, SMS, or email regarding your quote. Consent is not a condition of purchase. Reply STOP to any SMS to opt out, or use the unsubscribe link in any email.

Sharing

We share shipment details with the licensed motor carriers assigned to move your vehicle so they can perform the service. We do not sell your personal information. We may share information with service providers who help us operate (hosting, lead management, communication tools), all bound by confidentiality obligations, or where required by law.

Cookies

We use essential cookies to make the site work and basic analytics cookies to understand how visitors use it. You can control cookies through your browser settings; disabling essential cookies may limit some site features.

Data Retention & Security

We retain quote and shipment records only as long as necessary for business and legal purposes and protect them with commercially reasonable technical and organizational safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain sharing. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law. We do not discriminate against you for exercising your privacy rights.

Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.